Admin Assistance

Libby is our Administrative Assistant and Intake Coordinator

Libby

Intake Coordinator / Office Administrator

Libby is your first point of contact at the Therapy Centre.  She looks forward to taking your call and then meeting you at your initial appointment.  Libby has 8 years’ experience working and supporting clients in the health care field.  She leads the day to day operations of the clinic for 21 therapists efficiently and effectively with Lauren and Sarah.  She believes in high quality client services from the waiting room experience to scheduling, coordinating appointments and managing billings and client accounts.

She has her Honours degree in Psychology from York University as well as her Diploma from George Brown College in Child and Youth Work.

Libby has a warm and empathetic manner coupled with strong listening skills.  Her genuine personality will make you feel welcome.  She ensures our clients are at ease when inquiring about having an assessment or starting therapy.

Libby is in the office Mondays to Fridays 9am to 5pm.

Lauren is our Administrative Coordinator and Administrative Assistant

Lauren

Intake Coordinator / Office Administrator

Lauren joined our team in 2018 and is one of your first points of contact at The Therapy Centre. She ensures that all client referrals and inquiries are handled with confidentiality, sensitivity and respect. In addition to the registration and admission of clients, Lauren’s role includes intake coordinator and office administrator, whereby she works alongside the clinicians on staff and assists in managing the day to day scheduling, booking and invoicing.

Lauren has over five years’ experience in the mental health field. She is an honours graduate from the Emergency Services Communications Program at Seneca College, which gave her a firsthand view of the front line and behind the scene roles of first responders and emergency service personnel. Lauren also has an interest in the area of concurrent disorders, which she has studied through post education courses with CAMH.

Lauren looks forward to speaking with you and welcoming you to our office. She is in the office Mondays to Fridays from 9am – 5pm.